This Shipping/Delivery Policy outlines the terms and conditions for the shipping and delivery of products purchased from Flood Control International Ltd (“we”, “our”, or “us”) through the https://www.floodclip.com website (“Website” or “Service”).
Processing and Shipping:
- Orders are typically processed within 3 business days after receiving payment confirmation.
- Shipping times may vary based on product availability, shipping location, and chosen shipping method.
- We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on the shipping destination and selected method.
Shipping Methods:
- We utilise reputable carriers to ensure reliable and secure delivery.
- We offer both domestic and international shipping, subject to shipping restrictions and customs regulations.
Shipping Addresses:
- Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
Delivery Confirmation:
- Once your order is shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your delivery.
Delivery Times:
- Estimated delivery times are provided during checkout based on the chosen shipping method and destination. However, please note that unforeseen delays may occur due to factors beyond our control.
- Please note that for certain areas, including postcode regions BT, IV, HS, KW, PH, DD, KA27, KA28, PA20+, ZE, JE, GY, IM, PO30-41, as well as the following areas in the Republic of Ireland (ROI): Donegal, Sligo, Leitrim, Roscommon, Mayo, Galway, Clare, and Kerry, shipping may take between 2 to 5 days from the date of dispatch.
Customs and Import Duties:
- For international orders, customs and import duties may apply and are the responsibility of the recipient. Please check with your local customs office for more information.
Undeliverable Packages:
- In the event of an undeliverable package due to incorrect address, refusal, or other reasons, we will contact you to discuss re-shipment options. Additional shipping charges may apply.
Damaged or Lost Shipments:
- If your order arrives damaged or is lost during transit, please contact us at enquiries@floodclip.com within 3 days of delivery. We will work to resolve the issue and provide a satisfactory solution.
Returns and Exchanges:
- Please refer to our Return Policy for information on returns, exchanges, and refunds.
By placing an order through our Website, you agree to the terms outlined in this Shipping/Delivery Policy. We strive to ensure the timely and safe delivery of your purchased products and appreciate your understanding of the shipping process. If you have any questions or concerns, please don’t hesitate to contact us at enquiries@floodclip.com.
