This Returns and Refund Policy governs the terms and conditions for returning products purchased from Flood Control International Ltd (“we”, “our”, or “us”) through the https://www.floodclip.com website (“Website” or “Service”).
Returns Eligibility:
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
- Returns must be requested within 5 days of receiving the product.
- Some products, such as customised or personalised items, may not be eligible for return. Please contact us at enquiries@floodclip.com for clarification.
Return Process:
- To initiate a return, please contact us at enquiries@floodclip.com with your order number and details of the product you wish to return.
- Once your return request is approved, we will provide you with instructions for returning the product.
Return Shipping:
- The customer is responsible for the cost of return shipping unless the return is due to our error or a defective product.
- We recommend using a trackable shipping method to ensure the safe return of the product.
Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5 business days.
Exchanges:
- We do not offer direct exchanges. If you need a different size or product, you will need to return the original item and place a new order.
Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us at enquiries@floodclip.com within 5 days of receiving the product. We will work to resolve the issue by offering a replacement or a refund.
Late or Missing Refunds:
- If you haven’t received your refund within the specified timeframe, please check your bank account or contact your credit card company. If the issue persists, please contact us at accounts@floodclip.com.
Contact Us:
- If you have any questions or concerns regarding our Returns and Refund Policy, please contact us at enquiries@floodclip.com.
By making a purchase through our Website, you agree to the terms outlined in this Returns and Refund Policy. We are committed to ensuring a fair and transparent process for returns and refunds, and we appreciate your understanding of our policy.
